Version 1.0, effective 12 October 2026. Under review by licensed counsel in Egypt and the United States.
Service delivery policy
Version 1.0, effective 12 October 2026
This policy is published in Arabic and English. For users in Egypt, if the two versions differ, the Arabic version applies.
4.1What is delivered
Online access to Dawaaka Rx through the website and installable web app. Nothing physical is shipped, and we do not deliver medicine.
4.2Activation
Free accounts work immediately. Professional features unlock after we verify your registration or licence, usually within 2 business days. Paid plans activate as soon as payment is confirmed.
4.3Where
The pilot serves clinics and pharmacies in Cairo and Giza; we will publish new areas here as we expand.
4.4Availability target
99.5% monthly uptime, excluding planned maintenance.
4.5Maintenance
Announced at least 48 hours ahead and scheduled between 01:00 and 05:00 Cairo time when possible.
4.6Support
In Arabic and English by email at support@dawaaka.com and in the app, Sunday to Thursday, 10:00 to 18:00 Cairo time, excluding official holidays. We reply within 1 business day, and within 4 business hours for anything that stops prescriptions being issued or verified.
4.7Onboarding
Every paid clinic gets a remote onboarding session; founding clinics in the pilot area may request an in-clinic visit.
4.8Data export
You can export your templates and records at any time and for 90 days after closing your account.