Data deletion policy

5.1How to ask

Delete your account from Account settings, or email dpo@dawaaka.com from your account email with "Delete my data".

5.2Identity check

We confirm the request comes from you before deleting anything.

5.3Timeline

We confirm receipt within 3 business days and complete deletion within 30 days, then confirm in writing.

5.4What is deleted

Your account, profile, templates, settings, website form submissions and messages.

5.5What we must keep, and for how long

• Prescriptions already issued are part of the patient's medical record controlled by the doctor or clinic. They are kept for the clinic's retention period (default 5 years from issue), then deleted or returned to the clinic.
• Audit and verification logs: 6 years, to protect patients and prove who did what.
• Billing and tax records: 5 years, or longer if tax law requires.
• Data needed for a legal claim or an authority's request, until it is resolved.

Kept data is locked: it is not used for anything else.

5.6Backups

Deleted data disappears from backups within 35 days.

5.7Patients

To delete a prescription, contact the doctor who issued it; we act on the clinic's instruction within the same 30 days, subject to 5.5. Patients can stop reminders at any time by replying STOP or from the link in the message.

5.8Contact

Data Protection Officer, Novantria Health LLC, dpo@dawaaka.com. You may also complain to Egypt's Personal Data Protection Center.