Version 1.0, effective 12 October 2026. Under review by licensed counsel in Egypt and the United States.
Refund policy
Version 1.0, effective 12 October 2026
This policy is published in Arabic and English. For users in Egypt, if the two versions differ, the Arabic version applies.
3.1Scope
Dawaaka Rx sells software subscriptions only. We never sell medicine, so there are no refunds or returns of medicine.
3.2Free plan
The Basic plan is free forever; there is nothing to refund.
3.3First payment guarantee
If you are not satisfied, ask for a full refund within 14 days of your first paid charge on any plan.
3.4Monthly plans
Cancel at any time from your account. Cancellation takes effect at the end of the current month; we do not refund part months after the first 14 days.
3.5Annual plans
Cancel within 30 days of the annual charge for a refund of the full amount minus the months already started at the monthly price. After 30 days there is no refund, and you keep access until the end of the paid year.
3.6Our faults
If the service is unavailable for more than 24 hours in a row because of a fault on our side, you may ask for a credit of one day for each day affected, or a refund for that period.
3.7Duplicate or wrong charges
We refund any duplicate or incorrect charge in full.
3.8How to ask
Email billing@dawaaka.com with your account email and the charge date. We answer within 3 business days. Approved refunds go back to the original payment method within 14 business days; your bank may take longer to show it.
3.9Your legal rights
This policy adds to, and does not remove, any right you have under Egypt's Consumer Protection Law No. 181 of 2018.